Leadership is the capacity of a person or a group to direct, motivate, and exert influence over other people in the direction of accomplishing a shared objective. It entails presenting people with a crystal-clear vision, establishing a direction, making choices, as well as encouraging and enabling those individuals to operate in a way that is both collaborative and productive (Kurniawati & Sulaeman, 2022). Leadership is not restricted to a certain job or title; rather, it can be shown at any level of an organization or in a variety of settings.

On the other hand, leadership management refers to the process of successfully supervising and directing the operations of a group or organization to bring about the desired results for that entity. It includes using leadership ideas and strategies to guide and assist people and teams in completing the objectives and goals they have set for themselves (Sharafizad et al., 2020). Leadership management emphasizes creating an atmosphere conducive to development, productivity, and success while ensuring that organizational goals are accomplished and resources are distributed efficiently.

Putting the strategies and ideas learned in the academic studies to use in preparing this business report for Qatar Airways will be the project’s primary focus. This research identifies and aligns the purpose, values, and management practices of Qatar Airways with those of the airline. The paper also includes information on Qatar Airways. The business problems that Qatar Airways is facing in the present working environment have been recognized. These issues include the need for creativity and innovation on the part of Qatar Airways’ management and the necessity for Qatar Airways to adopt changes to its decision-making process. The impact of Qatar Airways Management Behaviors of Emotional Intelligence and Resilience on Employee Engagement and Organizational Performance will be discussed. Additionally, organizational issues will be discussed in this paper. Relationship Management with Stakeholders, Managing Conflict, and Successful Negotiation Competencies are necessary for managing teams that connect values with management practices.

Task 1- Management Practices at Qatar Airways.

a)    Analyse the mission, values, and management practices within Qatar Airways.

• Mission

The goal of an airline such as Qatar Airways is often centered on providing its passengers with a flying experience of the highest possible quality. It takes great satisfaction in providing premium in-flight services of the highest quality, comfortable seats, superior entertainment selections, and streamlined operations. The mission statement of Qatar Airways is “Excellence in everything we do”. His Highness The Father Emir, Sheikh Hamad bin Khalifa Al Thani, relaunched Qatar Airways in 1997 to make it a world-class airline known for its professionalism, efficiency, and reliability.

• Maintain a high standard in everything that you do. When making decisions, Qatar Airways uses its mission statement as guidance. The company aims to become a recognized name worldwide by providing exceptional service. They have the right to offer assistance that contributes to the very nature of greatness (Kemp & Dwyer, 2003).
• Maintain high standards of service to please clientele: Qatar Airways places a premium on happy customers. Premium quality and constant quality control are how they guarantee customer happiness. The company’s principal goal is to provide consistently high-quality service via a productive staff.

• Values

Qatar Airways has outlined core principles that serve as the foundation for its business practices (Petcu, 2020). These are the following:

• Quality Services: Qatar Airways strongly focuses on customer satisfaction and makes every effort to provide passengers with a flight experience of the highest possible standard.
• Safety: Safety is of the utmost importance, consistent with the culture of the aviation industry as a whole. As a responsible airline, Qatar Airways must protect the well-being of its passengers, employees, and aircraft.
• Innovations & Creativity: Innovation is a hallmark of Qatar Airways as a corporation, and this trait can be seen across the board, from the airline’s fleet to the in-flight services and customer service activities it provides.
• Collaboration and Leadership: The airline places a high priority on collaboration among its workforce as well as leadership within the sector in which it operates. Its goal is to set the standard for excellence in the aviation sector.

• Management Practices:
• Employee Development & Training: Development and Training opportunity for Employees Qatar Airways invests significantly in its staff members by providing them with training and opportunity for personal and professional development. This is vital for ensuring that they continue to have a highly trained team and deliver on their promise to provide excellent service (Raju Vegesna et al., 2020). To secure a long-term future for the company, its employees, and the communities it serves, Qatar Airways goes above and above what is considered standard practice in the aviation sector when it comes to fuel and environmental management.
• Sustainability: Regarding the environment, Qatar Airways has said that it is committed to implementing environmentally friendly policies. This involves studying measures to lessen the environmental effect of its operations and purchasing newer, more fuel-efficient planes.
• Management of Risk: Just like every other airline, Qatar Airways most certainly has thorough risk management methods in place to deal with the myriad of hazards inherently present in the aviation sector, ranging from safety risks to financial threats (Hamad MA Fetais et al., 2020).
• Customer Relationship Management, sometimes known as CRM, is a strategy that Qatar Airways uses to improve its customers’ overall experience. They increase the quality of their services by using data to better understand the requirements and preferences of their consumers.

b)    Management practices of Qatar Airways are aligned with the mission and values of Qatar Airways.

When doing an in-depth analysis to determine if the management practices of an organization like Qatar Airways are congruent with its purpose and values, it is crucial to look at the particulars of how the company functions, how it deals with the many stakeholders in its operations, and how it comes to its strategic choices (Raju Vegesna et al., 2020).

• Service Excellence. The management procedures of Qatar Airways clearly demonstrate the company’s dedication to providing excellent customer service. With Mr. Al Baker at the helm, Qatar Airways has grown into a regional and global aviation powerhouse, winning praise from customers all over the globe for its high quality of service. Skytrax, an independent organization that tracks the airline industry worldwide, has often recognized Qatar Airways for its outstanding quality of service, most recently awarding the airline the title of “Best Airline in the Middle East” for the eighth year in a row and the title of “Best Business Class Airline Seat” in 2015. Additionally, Qatar Airways was named 2014’s Best
• Safety: Qatar Airway management methods, which include, to mention just a few, safety precautions, pilot training, and maintenance standards, reflect a firm dedication to this ideal. In addition, they have invested in cutting-edge aircraft that are well-known for the level of safety and dependability they provide. In 2003, Qatar Airways was the first airline in the world to get a perfect score of 100 on the International Air Transport Association’s (IATA) Operational Safety Audit. The airline has since renewed its certification every two years in 2005, 2007, 2009, 2011, 2013, and most recently in June 2015. For code sharing, this audit was designed to standardize and rationalize various safety and security measures many airlines use.
• Innovation: Qatar Airways has received accolades for the creative methods it has implemented in several different sectors. Their dedication to innovation is shown, for example, by their use of the most up-to-date aircraft types equipped with the most cutting-edge facilities and by their efforts to give the highest quality in-flight entertainment. The ‘Going Places Together’ advertisement encourages travelers to take trips that will help them reach their goals, whether professional, familial, or exploratory. Qatar Airways, one of the world’s fastest-growing airlines with one of the youngest fleets, has launched an emotional and cutting-edge brand campaign to reflect its values as a progressive and forward-thinking organization that is truly going places and hopes only to inspire its customers to do the same. More than 54 million people across the globe saw the ‘No Borders, Only Horizons’ ad for Qatar Airways, making it the most-viewed viral video in the world during the final week of June 2017(Petcu, 2020).

Task 2- Analysis of Business Challenges at Qatar Airways

a)    Identify the key challenges that Qatar Airways is encountering in the current environment.

• Geopolitical Issues: The Middle Eastern embargo from 2017 to 2021 affected Qatar Airways’ itineraries and increased prices. Although the boycott was removed in 2021, geopolitical issues may still affect the airline (Albasoos et al., 2021).
• Global economic swings. Qatar Airways is affected by global economic swings. Fuel costs, foreign currency rates, and important markets’ economies might affect the airline’s profitability.
• Environmental Concerns: Air travel contributes significantly to greenhouse gas emissions, and public concern is rising. Qatar Airways, like other airlines, must balance profitability and environmental impact.
• Technological Disruptions: Aviation technology is changing swiftly from aircraft design to customer service. Qatar Airways, like other airlines, must spend more to keep up.
• Staff Training & Development. This involves training, safety, labor cost management, conflicts, and working conditions (O’Connell & Bueno, 2018). At the renowned 2016 Skytrax World Airline Awards, Qatar Airways was recognized for having the best Business Class in the world and the Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East.
• Competition: Many airlines provide comparable itineraries and services. Qatar Airways must stand out in this competitive industry.
• High customer expectations. Given the complexity of the aviation sector, maintaining this standard across all touch points takes time and effort. This might involve handling delayed flights, misplaced luggage, customer complaints and ensuring every passenger has a great in-flight experience.
• Regulatory Compliance: Airlines are extensively regulated, and non-compliance may have serious implications. Safety, environmental, labor, and other requirements may apply. Globally navigating these restrictions takes time and effort.
• Supply Chain Management: Fuel, in-flight meals, and aircraft components must be managed by an airline. Supply chain issues may affect operations and consumer satisfaction (Albasoos et al., 2021).
• Innovation and Adaptation: The aviation sector is always changing, requiring constant innovation. Innovation is essential, whether using new, fuel-efficient planes or technology to enhance customer service. It requires tremendous investment and change management.
• Aviation security. Terrorism and cyber-attacks are examples. Security issues need large resources and continual monitoring (O’Connell & Bueno, 2018).
• Large brand reputation. Safety problems and bad customer service may swiftly harm the airline’s image. To handle this risk, quality, safety, customer service, and P.R./crisis management are needed.

b)    Management competency of Creativity and Innovation to resolve the challenges identified.

It is only possible to succeed in business by thinking outside the box and coming up with novel solutions to problems. Optimal customer experience, resource management, environmental impact, and the effects of global crises like pandemics are just some of the problems Qatar Airways may face; here are some novel approaches to fixing them.

• Enhancing Customer Experience through Digital Innovation Qatar Airways might increase its investment in digital innovation to boost the quality of its service to customers. Chabot’s powered by artificial intelligence to answer customers’ questions, for instance, have been shown to increase productivity and decrease wait times. Data analytics also allows for customising services and products for travellers depending on their tastes and itineraries. Virtual plane or destination tours may be provided using A.R. or V.R. to increase client involvement and satisfaction.
• Resource Optimisation through Predictive Maintenance. Predictive maintenance using machine learning and A.I. may help maximise efficiency with limited resources. The airline may save money and time by preventing delays, cancellations, and other inconveniences caused by unforeseen mechanical problems with the aircraft (Mansar & Weinberg, 2008).
• Reducing Environmental Impact through Sustainable Practices. Innovations in fuel economy and carbon offset schemes may help Qatar Airways lessen the toll it takes on the environment. The airline may also consider looking at the long-term viability of electric planes or funding research into sustainable aviation fuels. In addition, reducing trash on flights by eliminating or greatly reducing the usage of single-use plastics may help achieve sustainability targets.
• Incorporating Block chain Technology: Airline Operations Can Be Made More Secure and Transparent. For instance, it can prevent fraudulent ticket purchases, greatly speeding up ticketing. It may also improve baggage monitoring by giving passengers access to clear, real-time information about the whereabouts of their bags (Albasoos et al., 2021).
• Dealing with Global Crises. When dealing with international disasters like a pandemic, Qatar Airways should have a solid crisis management strategy that uses cutting-edge approaches. Health concerns may be reduced, and passenger safety ensured, for instance, if check-in, security, and boarding processes all use contactless technology. The company may also look at forming relationships with medical service providers to give telehealth services to passengers in the air, especially on international trips (O’Connell & Bueno, 2018).

c)     Qatar Airways management needs to implement improvements in Decision-making to mitigate the challenges identified.

Qatar Airways must make smart decisions to successfully weather the storms it faces. The following changes might help the airline’s management become more effective at making decisions:

• Strategic Thinking. Management at Qatar Airways should work on improving its strategic thinking skills. This requires considering the airline’s long-term vision and ambitions and the issues it faces now and tomorrow. Strategic thinking managers are better equipped to weigh the benefits and drawbacks of various actions (Song et al., 2021).
• Data-Driven Decision Making. The airline has to improve its data collecting, processing, and reporting to make decisions based on the information rather than guesswork. Thanks to sophisticated analytics and business intelligence solutions, managers now get timely and reliable data. As part of this process, we will examine factors such as customer feedback, market and operational data, and financial metrics. Transparency is increased, bias is decreased, and efficacy is boosted via the use of data in decision-making.
• Collaborative Decision Making– Management at Qatar Airways should encourage employees to work together to make decisions. A more complete knowledge of the problems and their possible solutions may be attained by soliciting feedback from various sources, including frontline personnel and important stakeholders. By encouraging workers to work together, this strategy boosts originality, increases ideation, and increases buy-in and participation.
• Effective risk management. It is crucial in the aviation business because of its complexity. Management at Qatar Airways has to do better at foreseeing, evaluating, and minimizing potential dangers. Risk management framework building, risk assessment, and backup plan creation all fall under this category. The airline may improve the quality of its judgments and increase its awareness of potential outcomes by incorporating risk management into its deliberations (Song et al., 2021).
• Agility & Flexibility. The leadership of Qatar Airways may benefit from learning to be more agile and flexible in their decision-making. This includes building a culture that fosters learning from errors and altering tactics in light of those failures, adopting a test-and-learn strategy, and giving managers the authority to make timely choices within their areas of responsibility. The airline can quickly adapt to changing conditions and take advantage of new possibilities because of its ability to make decisions on the fly.
• Ethical Decision Making. Adhering to moral principles is essential for making decisions that will last and benefit society in the long run. Safety, employee well-being, environmental impact, and customer pleasure are only a few of the ethical concerns that Qatar Airways’ management should emphasize. By including ethical considerations in airline policymaking, we can increase confidence in our judgments and better serve our customers (Bertelli Fogaça et al., 2022).
• Continuous Improvement. Fostering a culture of continuous improvement will help Qatar Airways’ employees improve at making decisions. This entails looking at the results of decisions, reviewing them after the fact, and using them as input for future choices. The airline may boost its operations, strengthen its management, and prepare for the future by reflecting on its previous mistakes and successes.

Task 3- Management Behaviors of Emotional Intelligence and Resilience on Employee Engagement and Organizational Performance

a)    Qatar Airways management’s approach to Emotional Intelligence and Resilience.

Emotional Intelligence

The ability to identify, analyses, and control one’s own emotions as well as those of others and react appropriately is what is meant by the term “emotional intelligence.” Improved communication, boosted collaboration, and more employee engagement is just some outcomes that might result from a greater focus on emotional intelligence within management practices. This may benefit good work environments and connections with workers and consumers (Wu et al., 2023). The training programs, leadership development efforts, and overarching company culture of Qatar Airways would need to be evaluated in order to draw conclusions on the airline’s approach to emotional intelligence. Conducting a critical review of Qatar Airways’ management practices in these areas will allow for the determination of the degree to which emotional intelligence and resilience are ingrained in the company’s organizational culture and management style. Some things to think about are:

• Regular Training: Consistent training and seminars may develop staff members’ emotional intelligence. Training in empathy, conflict resolution, and customer service are all a part of this.
• Mindfulness Practices: Stress Management and Mindfulness Training Motivate your workers to engage in mindfulness and stress management training. This might be accomplished by providing resources for self-care, the availability of counselling services, or regular wellness activities.
• Encourage Open Communication. Promote an environment where open dialogue is valued and encouraged. As a result, workers have a greater sense of belonging and support, increasing their resiliency (Zall & Kangavari, 2022).
• Risk Management and Scenario Planning: The airline may be better prepared to face and overcome any obstacles with the help of regular risk assessment and scenario planning. The organisation’s overall resilience benefits from this.

Resilience

The ability to deal well with stress and recover quickly after experiencing negative events is what we mean when we talk about resilience. Due to the ever-changing nature of the aviation sector, the prevalence of unanticipated setbacks, and the need to overcome these obstacles, resilience is paramount. Consider the following factors in your evaluation of Qatar Airways’ approach to resilience in its management (Wu et al., 2023):

• Blockade by Neighboring Countries: In 2017, Saudi Arabia, the United Arab Emirates, Bahrain, and Egypt broke diplomatic relations with Qatar and blocked their airspace to Qatari aircraft. Egypt was the only country in the region to not participate in the blockade. Because of this unforeseen turn of events, Qatar Airways was obliged to reroute many of its flights, resulting in greater fuel costs and extended travel durations. The airline immediately adjusted in the face of this enormous challenge by launching new routes while preserving its worldwide network. In the face of a global crisis, this shows resiliency and adaptation on the part of the management team.
• Innovation and Expansion. Despite its many obstacles, Qatar Airways has shown remarkable fortitude by maintaining its culture of innovation and expanding its operations. For example, it has continually grown its network and modernized its fleet to better strengthen its footprint around the globe (Zall & Kangavari, 2022).
• Financial Viability: The airline sector is a high-cost, low-margin company that may be severely influenced by variations in fuel costs, currency rates, and other economic variables. This makes it difficult for the industry to maintain a stable financial position. Despite the difficulties, Qatar Airways has shown that it is financially resilient by finding solutions that allow the company to keep its operations going and remain profitable.

Qatar Airways’ approach to Emotional Intelligence and Resilience in promoting a high level of employee engagement and organisational performance

Qatar Airways strategy for developing employees’ emotional intelligence and resilience has the potential to increase participation from workers and boost the company’s bottom line. Here’s an in-depth analysis of how all of these things may affect the airline:

Employee Engagement

• Boosting Interaction and Communication among Workers: A high level of emotional intelligence bolsters communication, compassion, and insight. Leaders and workers who are emotionally intelligent can better connect with one another, inspire trust, and foster a productive atmosphere at work. As a result, employees are more invested in the company because they feel that their opinions matter and have a personal stake in its success (Al-Shaiba et al., 2019).
• Benefits of Teamwork and Cooperation Emotional intelligence helps workers resolve disagreements, appreciate others’ points of view, and work together productively. Qatar Airways may boost collaboration and employee engagement by encouraging emotional intelligence training and fostering a culture of cooperation, synergy, and shared objectives.
• Recognition & support. The ability to understand and accommodate the feelings and needs of others is important to emotional intelligence. Managers and leaders that are emotionally intelligent can recognize and value their workers’ efforts, as well as provide them encouragement and boost morale. Employees’ enthusiasm and commitment are boosted due to this encouragement and praise.

Organizational performance

• Capacity for Change and Recovery in an Organization An organization’s ability to face adversity and recover from failure depends on its level of resilience. Leaders and staff at Qatar Airways may learn to deal with setbacks and keep their spirits up in the face of adversity by fostering a culture of resilience. Because of this resilience, the organization can better adapt to changing conditions and continue performing at a high level.
• Creativity, Problem-solving, and New Ideas: These are all fostered by high emotional intelligence. When workers are assured of privacy, they are more likely to share their thoughts, boosting creativity and productivity. Emotionally intelligent leaders can better develop a culture of innovation by creating conditions conducive to trying new things, making mistakes, and learning from them.
• Employee Well-being. Emotional intelligence benefits workers by encouraging healthy coping mechanisms for dealing with stress, a healthy work-life balance, and regular self-care. Employees’ work happiness and motivation, as well as their productivity and performance, rise when they are given help controlling their negative emotions and stress (Mathias et al., 2021).
• Customer Satisfaction. The ability to read and respond to customers’ emotions is key to ensuring their satisfaction. Employees with high levels of emotional intelligence can better sympathize with consumers, handle interactions with them tactfully, and provide individualized and outstanding service. As a result, the airline’s reputation and financial results will improve along with customer happiness.

Task 4- Values are aligned to the management competencies using relevant models/frameworks:

1. Managing Stakeholder Relationships

Qatar Airways is an industry leader committed to core principles to direct its daily business and relationships with its many constituencies. We’ll examine each value and evaluate how it maps to the Managing Stakeholder Relationships competency set by drawing on appropriate theoretical frameworks and models.

• Quality: Qatar Airways is committed to providing its passengers with the highest possible level of service. Consistently offering high-quality services that meet or exceed stakeholders’ expectations, especially consumers is essential to this value and to effectively managing stakeholder relationships. The service-profit chain model bolsters this congruence by emphasizing the positive connection between happy customers and strong financial results (Law & Berezniki, 2018).
• Honesty, openness, and doing what’s right are all part of having integrity, a fundamental principle. Because of the company’s unwavering dedication to ethics, stakeholders may continue to have faith in Qatar Airways. This principle is consistent with the ethical decision-making framework, which promotes ethically sound decision-making inside companies. Qatar Airways promotes trust and ethical conduct among its stakeholders by emphasizing honesty.
• Safety. Passenger and crew member safety is of the highest concern for Qatar Airways. Taking care of the interests of one’s clients and workers is consistent with stakeholder management. By emphasizing safety, Qatar Airways demonstrates its dedication to the Stakeholder Theory’s core tenet—the need to efficiently manage stakeholder relationships. The 2016 Skytrax World Airline Awards honored Qatar Airways with many important accolades, including “World’s Best Business Class,” “Best Business Class Airline Lounge,” and “Best Airline Staff Service in the Middle East.”
• Customer Orientation. Qatar Airways is customer-focused since the airline understands the importance of having happy passengers and works hard to ensure their flights go off without a hitch. Meeting client requirements and establishing lasting connections are prioritized in this customer-centric approach, which is consistent with the goal of successful stakeholder relationship management. This synergy is supported by the CRM architecture, which places a premium on getting to know, pleasing, and keeping customers (Shams, 1970).
• Qatar Airways actively promotes and supports novel ideas for improving its products, processes, and customer experiences. This principle is in keeping with the practice of relationship management since it emphasizes the need to adapt to the changing demands of stakeholders. According to the Stakeholder Salience Model, new approaches are necessary to satisfy stakeholders’ concerns and keep their support.
• Teamwork. Qatar Airways places a premium on its employees’ ability to work together and recognizes the importance of cooperation in providing first-rate service. This aligns with managing stakeholder relationships, in this case with workers, by creating a positive work atmosphere, inspiring employee participation, and appreciating their efforts. When managing stakeholders, the Competing Values Framework stresses the value of working together as a team.
• Corporate Social Responsibility. The airline is dedicated to C.S.R. activities, including environmental sustainability programs and community involvement projects. Recognizing stakeholders beyond consumers and staff, these actions align with managing stakeholder relationships. Businesses are urged to behave responsibly and consider the needs of various groups under the C.S.R. framework (Ending’, 2021).

1. Managing Conflict and Negotiation

Qatar Airways’ value must be critically assessed concerning the Managing Conflict and Negotiation abilities. Let’s examine the relationship between each core value and these skills:

• Quality. Pursuing excellence in conflict resolution and negotiation aligns with Qatar Airways’ value of excellence, which aligns with Managing Conflict and Negotiation competencies. When you aim for greatness, you should do more than is expected of you and work to refine your methods of handling conflicts and reaching agreements. Qatar Airways has established rigorous standards to guarantee that issues are handled properly, with a focus on finding fair and effective solutions. This principle calls for cultivating negotiating abilities that open the door to the search for win-win compromises (Vuković & Martin, 2022).
• Value of Customer Focus: This competency and Managing Conflict and Negotiation benefit greatly from focusing on the customer. Qatar Airways’s approach to dispute resolution and negotiation is customer-centric, focusing on hearing and responding to customers’ wants and complaints. It’s important to think about how such disagreements may affect them to resolve conflicts in a way that keeps consumers happy. Qatar Airways can sustain customer satisfaction via mutually beneficial agreements because of its emphasis on the customer and willingness to include consumer opinions and priorities their interests in negotiations.
• Integrity. The integrity tenet of Qatar Airways is essential to the skills of Managing Conflict and Negotiation. For effective relationship development in dispute resolution and negotiation, integrity involves ethical behavior, openness, and trustworthiness. When people act with integrity, they are more likely to resolve problems in a way that benefits everyone involved. Trust is built, talks may continue in good faith, and the chances of arriving at mutually agreeable conclusions based on principled decision-making are increased.
• Managing Conflict and Negotiation competencies are in sync with the importance of collaboration. Multiple parties are often involved in conflict resolution and negotiation, and they must learn to work together effectively to achieve positive results. The airline’s focus on collaboration encourages people to share ideas, listen to one another, and work together. Together, you can figure out what you have in common and figure out how to resolve the problem. It creates an atmosphere of cooperation during discussions, which is conducive to considering mutually beneficial solutions and establishing positive rapport (Li et al., 2021).
• While the value of safety is not directly related to the skills of Managing Conflict and Negotiation, it does indirectly impact these activities. Qatar Airways’ dedication to safety indicates the airline’s considerate approach to dispute and negotiation management. The dynamics of confrontations and negotiations may be affected by concerns for safety since parties may need to make concessions to guarantee their own and others’ safety. Qatar Airways exemplifies dispute resolution and negotiating competence by placing a premium on passenger safety.

1. Managing Teams

While analyzing Qatar Airways’ values in connection to the Managing Teams competencies, it is essential to investigate how each value contributes to efficient team management. Explore how the core values of Qatar Airways fit with the following Managing Teams competencies:

• Excellence is a core value of Qatar Airways, and it correlates with Managing Teams competency because it strongly emphasizes maintaining high standards and committing to achieving outstanding outcomes. The airline establishes a standard for the performance of its teams and supports ongoing progress by aiming for excellence in everything that it does. This value helps to create a culture of accomplishment by pushing teams to work together toward the attainment of lofty objectives and to continually look for new methods to improve their efficiency.
• Customer Focus: The principle that one should always put the customer first is very pertinent to the skills required for Managing Teams. The client’s needs come first at Qatar Airways, and the airline strives to exceed their expectations in satisfaction and attentiveness. This principle manifests itself in teams that place a high priority on the happiness of their customers, who actively listen to the input provided by those customers, and who change their plans and procedures appropriately. Qatar Airways guarantees that its teams are cohesively working to provide an exceptional experience for customers by matching the teams’ objectives and activities with the customers’ demands.
• Integrity. Integrity is a core value of Qatar Airways, and it plays a significant role in Managing Teams competency since it helps to build trust, transparency, and ethical behavior among team members. This characteristic fosters effective team relations by promoting an atmosphere that is honest, respects others and is accountable for its actions. By maintaining its honor, the airline fosters an environment conducive to open communication, the exchange of unique points of view, and the growth of a cohesive team culture founded on trust and the ability to work together.
• Teamwork is a core value of Qatar Airways, which strongly correlates with the abilities associated with Managing Teams. The team members are more likely to effectively collaborate, communicate, and work together when the team’s primary focus is on teamwork. This principle encourages the exchange of information, expertise, and resources among team members, which makes it possible for groups to collaborate effectively. Qatar Airways helps teams improve their performance, creativity, and ability to solve problems by promoting a culture of cooperation across the company. This helps teams work together cohesively and successfully meet their goals.
• The value of safety has an indirect impact on team management, even though it is not directly connected to the abilities associated with managing teams. Because of Qatar Airways’ dedication to safety, the company emphasizes the need to look out for the health and safety of its team members. This characteristic encourages a feeling of trust and comfort among the team members, enabling them to concentrate on the tasks at hand and work together more efficiently. By making safety its top priority, the airline displays its dedication to creating a safe working environment for its employees, which helps the overall effectiveness and productivity of the teams it oversees.

Conclusion

It would seem that Qatar Airways has its management practices aligned with its stated goal and values in several important areas, such as providing excellent customer service, promoting a culture of safety and innovation, and exercising effective leadership. Qatar Airways must encourage original thinking within the company to successfully apply these ideas. It is essential to get everyone involved, from the C.E.O. down, to share their thoughts, try new things, grow from their mistakes, and look for ways to enhance the company. If Qatar Airways is to successfully manage the complex issues it confronts and secure its future, it must improve its decision-making process in three areas. Please keep in mind that the above assessment is purely hypothetical and based on broad concepts of E.Q. and resiliency; it in no way reflects the actual policies or procedures of Qatar Airways. The degree to which emotional intelligence and resilience are embedded in Qatar Airways’ organizational culture and management style may be determined by conducting a critical analysis of the airline’s management practices in these areas. This analysis requires up-to-date and detailed data on the airline’s projects, training programs, and employee feedback. Qatar Airways can build a working atmosphere that encourages employee engagement, cooperation, and well-being by emphasizing the importance of emotional intelligence and resilience. This leads to higher levels of productivity, creativity, and patron appreciation inside the business. But Qatar Airways must incorporate these ideas into management procedures, give training and assistance, and continuously emphasize the significance of emotional intelligence and resilience.

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