Resilience

The ability to deal well with stress and recover quickly after experiencing negative events is what we mean when we talk about resilience. Due to the ever-changing nature of the aviation sector, the prevalence of unanticipated setbacks, and the need to overcome these obstacles, resilience is paramount. Consider the following factors in your evaluation of Qatar Airways’ approach to resilience in its management (Wu et al., 2023):

• Blockade by Neighboring Countries: In 2017, Saudi Arabia, the United Arab Emirates, Bahrain, and Egypt broke diplomatic relations with Qatar and blocked their airspace to Qatari aircraft. Egypt was the only country in the region to not participate in the blockade. Because of this unforeseen turn of events, Qatar Airways was obliged to reroute many of its flights, resulting in greater fuel costs and extended travel durations. The airline immediately adjusted in the face of this enormous challenge by launching new routes while preserving its worldwide network. In the face of a global crisis, this shows resiliency and adaptation on the part of the management team.
• Innovation and Expansion. Despite its many obstacles, Qatar Airways has shown remarkable fortitude by maintaining its culture of innovation and expanding its operations. For example, it has continually grown its network and modernized its fleet to better strengthen its footprint around the globe (Zall & Kangavari, 2022).
• Financial Viability: The airline sector is a high-cost, low-margin company that may be severely influenced by variations in fuel costs, currency rates, and other economic variables. This makes it difficult for the industry to maintain a stable financial position. Despite the difficulties, Qatar Airways has shown that it is financially resilient by finding solutions that allow the company to keep its operations going and remain profitable.

1. Qatar Airways’ approach to Emotional Intelligence and Resilience in promoting a high level of employee engagement and organisational performance

Qatar Airways strategy for developing employees’ emotional intelligence and resilience has the potential to increase participation from workers and boost the company’s bottom line. Here’s an in-depth analysis of how all of these things may affect the airline:

Employee Engagement

• Boosting Interaction and Communication among Workers: A high level of emotional intelligence bolsters communication, compassion, and insight. Leaders and workers who are emotionally intelligent can better connect with one another, inspire trust, and foster a productive atmosphere at work. As a result, employees are more invested in the company because they feel that their opinions matter and have a personal stake in its success (Al-Shaiba et al., 2019).
• Benefits of Teamwork and Cooperation Emotional intelligence helps workers resolve disagreements, appreciate others’ points of view, and work together productively. Qatar Airways may boost collaboration and employee engagement by encouraging emotional intelligence training and fostering a culture of cooperation, synergy, and shared objectives.
• Recognition & support. The ability to understand and accommodate the feelings and needs of others is important to emotional intelligence. Managers and leaders that are emotionally intelligent can recognize and value their workers’ efforts, as well as provide them encouragement and boost morale. Employees’ enthusiasm and commitment are boosted due to this encouragement and praise.
•  

Organizational performance

• Capacity for Change and Recovery in an Organization An organization’s ability to face adversity and recover from failure depends on its level of resilience. Leaders and staff at Qatar Airways may learn to deal with setbacks and keep their spirits up in the face of adversity by fostering a culture of resilience. Because of this resilience, the organization can better adapt to changing conditions and continue performing at a high level.
• Creativity, Problem-solving, and New Ideas: These are all fostered by high emotional intelligence. When workers are assured of privacy, they are more likely to share their thoughts, boosting creativity and productivity. Emotionally intelligent leaders can better develop a culture of innovation by creating conditions conducive to trying new things, making mistakes, and learning from them.
• Employee Well-being. Emotional intelligence benefits workers by encouraging healthy coping mechanisms for dealing with stress, a healthy work-life balance, and regular self-care. Employees’ work happiness and motivation, as well as their productivity and performance, rise when they are given help controlling their negative emotions and stress (Mathias et al., 2021).
• Customer Satisfaction. The ability to read and respond to customers’ emotions is key to ensuring their satisfaction. Employees with high levels of emotional intelligence can better sympathize with consumers, handle interactions with them tactfully, and provide individualized and outstanding service. As a result, the airline’s reputation and financial results will improve along with customer happiness.